Medical Interpretation · Australia

We believe in a future where everyone will be understood.

AI Mily: Your Medical Interpreter, On Standby.

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01
capirà
/ ka · PEE · ra /
"will understand"
Italian origin. Inspired by the Italian word capirà, which means "will understand." A promise, not just a name.
How it Works

Speech-to-speech translation, built for the ward.

AI Mily is our flagship product — a SaaS platform that makes medical interpreter services instantly accessible through healthcare-compliant speech-to-speech translation. Speak. Translate. Understood.

Patient
Speech In
→
AI Mily
Translates
→
Clinician
Understands
The Mission
"What if there were an 'AI Mily' that could carry forward her vision — to help NESB patients get their healthcare needs met, just like everyone else?"

Capyra was founded by Mily, a nurse who witnessed firsthand how language barriers impacted the quality of care for Non-English Speaking Background (NESB) patients. Throughout her nursing career, Mily saw how patients struggled to communicate their needs, often leading to delays, misunderstandings, and poorer health outcomes.

One day, Mily had an idea: What if she started accompanying elderly Chinese patients to their medical appointments, using her medical knowledge to help with translation and advocacy? While this made a meaningful impact, she quickly realised that as one person, there was only so much she could do.

That's when inspiration struck. And so, our flagship product AI Mily was born: a medically attuned interpreter, designed to bridge the gap in communication between physicians and NESB patients.

Mily
Founder & Nurse · Capyra
20M+
Interpreting minutes delivered every year in Australia
300+
Languages needed across hospitals, clinics and government services
41%
Requests cannot be filled immediately due to lack of staff in regional areas

Translating and Interpreting Services: Case for Change

Department of Home Affairs × Deloitte Access Economics — June 2025

Why this Matters

Pressing news about language barriers.

The shortage of medical interpreters is making headlines across Australia. These aren't abstract statistics — they're patients who can't communicate their pain, and clinicians who can't provide the care they were trained to give.

ABC News
07 November 2025

Calls for more interpreters in Australian medical industry to help those falling behind

This report from ABC News shows how interpreter shortages are causing delays, misunderstandings, and worsening health outcomes for patients in Australia's diverse communities.

Read Article
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FAQs

Frequently asked questions.

Patient consent is critical for the operation of AI Mily. The platform includes a built-in consent workflow that ensures patients are informed and agree to the use of AI-assisted translation before any session begins.
Data is stored and processed on Australian-hosted servers whenever possible. Some real-time processing may use secure international infrastructure, but all data handling meets Australian Privacy Principles.
AI Mily uses end-to-end encryption for all session data. Access controls, audit logs, and role-based permissions ensure that sensitive clinical communications are protected at every layer.
AI Mily is designed so that transcripts are only available during the active session. Once the session ends, transcripts are not retained by the platform.
No. AI Mily does not use session data or transcripts for model training. The system is designed to protect patient privacy above all else.
No. AI Mily does not record or store audio recordings of translation sessions. The system operates entirely in real-time, with no audio persistence.
Patient or clinician data will never be sold, shared, or repurposed for secondary uses. AI Mily acts strictly as a communication support tool.
AI Mily has an incident response plan aligned with the Australian Privacy Principles and the Notifiable Data Breaches scheme. Affected parties are notified promptly in accordance with regulatory requirements.
Yes, AI Mily requires an internet connection to provide real-time translations. If the connection is interrupted, the system will alert users and guide them to fallback options.
AI Mily is not a substitute for a qualified human interpreter in high-risk or sensitive contexts such as end-of-life conversations, mental health assessments, or complex consent discussions. Clinical judgement should always prevail.
AI Mily is designed as a communication support tool, not a diagnostic or treatment system. The platform clearly delineates its role, and clinical responsibility remains with the treating healthcare professional at all times.